Customer Service Information

Information about the Building Standards service that you, our customers, may find useful can be found on this page on the following subjects.

Customer Charter            -  this gives a summary of the building standards service, our
                                            procedures, what do do if something goes wrong  and the levels of
                                            service you can expect.

 

Customer newsletters      -  these give information on the latest news affecting Building
                                             Standards and our customers.

 

Service standards             -  these give information and details on the level of service you
                                              can expect from building standards.

 

Performance Information  -  how we are performing against our service standards and the
                                              number of applications received.

 

Customer led changes       -  service improvements suggest by our customers. 

 

Related Links

On Other Sites

Scottish Building Standards Agency (SBSA) (new window)

Contact details