Services
Planning - service and performance
Development Planning & Environment service standards are to:
- Provide the strategic policy framework for the planning, transportation, economic and social development activities of the council, the community and the businesses in West Lothian.
- Maintain an up to date development plan for the council area.
- Carry out and promote projects and initiatives in support of the strategic policy framework.
- Ensure that sustainability and the environmental agenda are integral to the work of the council.
- Take a key role in implementing the council's e-government agenda.
This involves a whole range of specialist services and activities. To ensure appropriate levels of performance we have set service standards for our key areas. These are subject to continual monitoring and review with a view to maintaining and improving our standards.
How are we doing?
We value your opinion on our performance as this helps us continually improve our service to customers.
Recent customer comments have included:
"Thank you very much... We really appreciate it."
"Brilliant, thanks"
"Thank you very much indeed... It was very thoughtful of you indeed."
"Can I again... thank you personally for your time and contribution..."
We record all comments received and in due course we will publish here an analysis of these with details of how we have improved our service as a result.
We are also working to measure, analyse and compare our performance in key areas of the service and this information will also be posted here in due course. Detailed analysis of our performance will be included in each year's Service Plan.
Customer Care and Complaints
We have a procedure for dealing with any formal comments or complaints relating to our service and have produced a statement of the level of care customers can expect.
Customer Survey Results
We introduced a continuous customer feedback survey in December 2006 which gathers feedback on the service we provide.
To date:
- 100% of respondents said that their request was dealt with courteously.
- 100% said our staff were helpful.
- 100% stated that the given timescales for responding to their request were met.
- 100% said that the written information given was this clear and easy to understand.
- 100% of respondents said that verbal information given was clear and easy to understand.
- 100% of respondents thought that their request was dealt with efficiently.
- 100% of respondents were satisfied with the outcome of their request.
- 100% respondents rated the overall service received as excellent.
Please take a few minutes to add your comment to the survey (new window) .
Local Plan Coverage
The performance of all local authorities is monitored in relation to the coverage of their areas with up to date local plans and the comparative results published by the Scottish Executive. The last audit confirmed that West Lothian's performance in relation to this Statutory Performance Indicator was 100%.
This performance is being maintained through the current promotion of the Finalised West Lothian Local Plan.
Local Plan Public Local Inquiry Customer Questionnaire
A survey of customer views on the local plan Public Local Inquiry was undertaken in late 2006 and early 2007. The returned questionnaires have been analysed and the results are contained in the following PDF document. The results of this survey will inform how we manage the next public local inquiry.
Doors Open Day 2006
Participants in the West Lothian Doors Open Day event in September 2006 were asked to complete a questionnaire relating to the event. Of those who responded 100% rated the experience as good or very good.
Eastfield Exhibition, Fauldhouse
In 2006 a public exhibition was held at Fauldhouse on issues relating to the former waste tip at Eastfield. Visitors to the exhibition were asked to provide feedback on the event and this generated the following response:
