Roads and Pavements - Damaged and Dangerous Paving

West Lothian Council, Roads Maintenance Department, are responsible for maintaing the Roads and Pavements throughout the County to an accpetable standard.

If you have any concerns regarding a damaged or dangerous footpath then please contact us as soon as possible, either directly or through the Customer Service Centre. If you are able to provide as much detail as possible regarding the location and the defect this will allow staff to assess the problem in the quickest possible time.

Your request will be assessed and if considered to be dangerous then the Council will make safe the condition within 24hours. Non emergencies will be prioritised and where appropriate will form part of our future works programme.

Service Standards

• Carry out safety inspections on all public roads to comply with the inspection intervals in the Code of Practice for Roads Maintenance.
• Provide an effective response to emergencies within 4 hours.
• Prioritise Roads Maintenance work based on public safety, and minimising the Council's exposure to risk.
• Comply with the relevant regulations based and codes of practices when undertaking road maintenance works.
• Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days.
• Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale.

Contact Details

Roads Maintenance Service, Whitehill House, 7 Whitestone Place, Whitehill Industrial Estate, Bathgate EH48 2HA

Tel: 01506 776200

Fax: 01506 776568