Advice and Support

 

You can get information and advice about any housing issue or problem by:

  • visiting your local Council office
  • phoning the Customer Service Centre. Telephone help is available 24 hours per day, 7 days per week
  • e-mailing your local housing office
  • via the web

Contact us if you would like information or advice about any housing problem, including:

  • Homelessness
  • Your housing options
  • Mortgage arrears
  • Rent arrears
  • Repairs and Improvement grants
  • Disrepair
  • Housing Benefit
  • Discrimination or harassment
  • Relationship breakdown and your housing rights and options
  • Help to allow you to stay in your own home, such as support, aids to daily living or adaptations

 

See our Related Links panel  to access the Housing Advice Database.

 

updated 20/05/11

Downloadable documents

Frequently Asked Questions

Click a question to see the answer.

How do I apply for a council house?

All applicants for council housing, or existing tenants who wish to transfer to another property, must complete an application form.

How far back can backdated housing benefit and council tax benefit be paid?

We can backdate a housing benefit and council tax benefit claim for up to 52 weeks for you, counting back from the date we receive a written request from you, which states why you haven't applied for benefit before.

I'm being evicted from my council property - what can I do?

Assuming you are being evicted due to non-payment of rent, you should contact your local Housing Office immediately and they will give you advice. You will normally have to pay at least half your outstanding rent to avoid being evicted. You should also contact the Homeless Team who will give you advice about finding alternative accommodation.

I've received a Sheriff Officer letter. Can't I just make an arrangement with the Council?

No, you need to contact the Sheriff Officer to come to an arrangement.