Services
- Adaptations and Repairs
- Advice and Support
- Arrears and Evictions
- Becoming a Landlord and Renting to the Council
- Benefits
- Buying Your House
- Consultation Forum
- Equality in Housing
- Homelessness and Temporary Accommodation
- Improvements and Modernisation
- Insurance
- Parking and Garages
- Rent and Charges
- Right to Buy
- Safety and Crime
- Standards and Policies
- Tenancy and Allocations
- Tenant Participation
Standards and Policies
Customer Service Commitments
It is important to know what service to expect from us, and that you tell your local office if you think any of the commitments have been broken.
What can you expect from us?
We will always try and give you a good and fair service. If you are unhappy with the service you receive please tell us.
In the first instance try and sort out the problem with the officer or section dealing with your enquiry. If this does not resolve the problem or if you are still not satisfied you should complain to the Housing Manager.
See our service information leaflets in the Downloadable Documents section below.
Our contact details are available from the Contact Us panel at the right of this web page.
Downloadable documents
- Allocations Appeals Process (PDF, 112kb)
- Assessment of Tenant Satisfaction (PDF, 129kb)
- Complaints 2007 - 2008 (PDF, 34kb)
- Customer Care Code of Practice (PDF, 298kb)
- Customer Service Commitments Performance 2007 2008 (PDF, 64kb)
- Homeless Satisfaction Survey Outcomes 2007 (PDF, 64kb)
- Housing and Building Services - Service Plan 2008 to 2009 (PDF, 592KB)
- Housing Performance Info March 2008 (PDF, 60kb)
- Tenant Satisfaction Trends (PDF, 64kb)
Recycling
You can help look after the environment by recycling at home or at a collection point.
Local Housing Allowance
A new way of working out and paying Housing Benefit for tenants of private landlords.
Housing and support
There is a range of services available for older people.