Cookies

This website works best using cookies. Allow cookies?

 

Standards and Policies

 

Customer Service Commitments

It is important to know what service to expect from us, and that you tell us if you think any of our commitments have been broken. Tenants helped us to make sure the Customer Service Commitments include the things that matter most to tenants and other service users. The Customer Service Commitments can be found in the Downloadable Documents section at the bottom of this page.

What can you expect from us?

We will always try and give you a good and fair service. If you are unhappy with the service you receive please tell us.

In the first instance please give the officer or section dealing with your enquiry the chance to try and sort out the problem. If this does not resolve the problem or if you are still not satisfied you should complain to the Housing Manager. It helps us to improve and allows us to take complaints and comments into account when we are reviewing our services, and the way we deliver these to you.

Performance

You can find information about how well we are doing in the Downloadable documents section at the bottom of the page. This includes:

·          How well we kept our Customer Service Commitments last year

·          Trends in Customer Satisfaction with the quality of repairs, tenant participation, housing information & advice, lettings, homelessness service and housing support

·          How well we performed in comparison to other councils

·          A summary of complaints received and what we have learned from them

Public performance reporting (new window)

Policies

Our policy for allocating council housing can be found in the Downloadable documents section at the bottom of the Tenancy and Allocations page http://www.westlothian.gov.uk/917/925/981/

updated 10/04/2013


 

young couple

West Lothian Home Choice

West Lothian's Private Housing Search Portal (externally hosted site)
Online payments

Online payments

Pay your council tax and other council bills.
Local Housing Allowance

Local Housing Allowance

A new way of working out and paying Housing Benefit for tenants of private landlords.
young couple

West Lothian Home Choice

West Lothian's Private Housing Search Portal (externally hosted site)
Pay your Council Tax School holiday activities click here for councillors' surgeries Click here for information on benefit changes