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Tenant Participation


What is Tenant Participation?

Tenant Participation is about you, our tenants, taking part in decision making processes and influencing decisions about housing policies; housing conditions; and housing (and related) services.  It is a two way process which involves the sharing of information, ideas and power. The aim is to improve the standard of housing conditions and services.

Tenants have a right to be consulted on:

  • Changes to rent and service charges
  • Housing management, repairs and maintenance policies, standards of service in relation to housing
  • Any proposal to change the landlord
  • The Tenant Participation Strategy


The West Lothian Tenant Participation Strategy 2012 -2016 sets out how tenants and service users can take part in a number of ways, both formal and informal.  Here are some examples of how you can take part:

  • Tenants and Residents Groups
  • Surveys (online, by post, by telephone)
  • Register of Interested Tenants
  • Working Groups
  • Editorial Panel
  • Housing Networks
  • Tenant Led Inspections
  • Annual Events (Tenants Information Day)
  • Tenants Panel
  • Estate Walkabouts
  • Good Neighbour Awards
  • Street Environmental Improvement Projects

For more information please take a look at the Tenant Participation Strategy, which is available to download. There is also information on local groups in your area and more information about our tenant led inspections and surveys. If you would like to chat to someone about this or would like a copy of the strategy sent out to you, please contact the Tenant Participation Team at


Regulator publishes new guide for tenants and service users

The Scottish Housing Regulator has published 'How We Regulate: A guide for tenants and service users'. The new guide has been written to help tenants, homeless people and other service users find out more about the work of the Regulator and also explains how they can go about raising concerns about their landlord. You will find a link to the guide on the right of the screen.

Updated - 11/09/13

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