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How to contact us

 

Contact Us 

We are always keen to hear from you. Do you have a question you would like us to answer?  Or would you like to tell us about your experience of a council service - good or bad - or indeed the website? There are a number of ways you can contact us.

Online: As you are reading this online now, why not use our online contact form on the right. Or you can email your comment by clicking on the 'Send an email' link, right.

By telephone: You can also speak to a trained adviser using the number on the right. Our team is available from 8am to 10pm (Monday to Friday) to speak to you.  We are also available from 10pm on a Friday to 8am on a Monday to assist with emergency calls. 

Visit us: Customer Information Services (CIS) centres are located throughout West Lothian.

Armadale CIS, 1/3 East Main Street - payments facility and municipal bank available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00

Bathgate Partnership Centre, South Bridge Street - payments facility available
Mon, Tue, Wed & Thu - 08:30-17:00; Fri - 08:30-16:00

Broxburn CIS, Strathbrock Partnership Centre, 189a West Main Street - Payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00
Payments closed daily 13:00-14:00

Linlithgow CIS, The Library, 7 The Vennel
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 10:30-17:00; Fri - 08:30-16:00

West Calder CIS, 24-26 Main Street - payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 10:30-17:00; Fri - 08:30-16:00
Payments closed daily 13:00-14:00

West Lothian Connected, Almondvale Centre, Livingston - payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 10:00-17:00; Fri - 08:30-16:00; Sat - 09:30-14:30

Whitburn CIS, 5 East Main Street - payments facility available
Opening hours: Mon, Tue, Thu - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00

Please note that all payment facilities close 30 minutes earlier than the office closing time above. 

We have integrated our CIS service with our colleagues in Library Services.  In Blackburn Connected and Almondbank Centre we offer a face to face service and in Carmondean Connected and Fauldhouse Partnership Centre we use video conferencing technology which connects customers to our Customer Service Centre in Livingston.  The locations of these offices are: 

Blackburn Connected, The Mill Centre
Mon, Fri - 09:00-17:00; Tue, Thu - 09:00-19:00; Wed - 09:00-15:00; Sat - 09:30-12:30

Carmondean Connected, Deans, Livingston  
Mon, Fri - 09:30-17:30; Tue, Thu - 09:30-19:30; Wed - 10:00-17:30; Sat - 09:30-13:00

Note that the Telly Talk facility and payment kiosk close 30 minutes earlier than the times stated at Carmondean.

Fauldhouse Partnership Centre, Fauldhouse 
Mon, Tue, Fri - 09:30-20:00; Wed & Fri - 09:30-18:00; Sat - 09:30-13:00

Almondbank Centre, Craigshill, Livingston
Mon, Wed, Fri - 09:00-18:00; Tue, Thu - 09:00-20:00; Sat - 09:00-13:00


Write to us:

West Lothian Council, West Lothian Civic Centre, Howden South Road, Livingston, West Lothian, EH54 6FF

A to Z of services

You can download a copy of our concise 'A to Z of Council Services' below. This document also has direct contact information for a range of services.

Updated: 11/02/2013